Shipping & returns
Standard Shipping:
This shipping method is tracked and signed for, orders under 2Kg will ship with Royal Mail (3 -5 Working Days), orders 2Kg and above will ship with UPS (3 - 5 Working Days) and only covers your order for £50, which excludes the shipping price unless the carrier states otherwise.
Premium Shipping:
This shipping method is tracked and signed for, orders under 2Kg will ship with Royal Mail (3 -5 Working Days) and is covered for £100, orders 2Kg and above will ship with UPS (3 - 5 Working Days) and has full cover on your order excluding the shipping price unless the carrier states otherwise.
Please note: We do not pay for any import duties that you may be charged.
RETURNS AND ORDER CANCELLATION POLICY
All products are made to order,
(a) If you order a mouse pad, vinyl wrap design or Case with a vinyl wrap design on it, and these items have been printed, RorzCustomPC will not issue a refund and or cancel your order.
(b) If you order custom PSU cables or cable extension sets that exceeds the standard 30cm length, and these items have been crafted and or shipped, RorzCustomPC will not issue a refund and or cancel your order as these items are made to order. Please note: This excludes custom cable extension sets which are the standard 30cm length.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted and payment cleared. However, RorzCustomPC will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. Delivery dates are approximate only and not of any contractual effect, in good order, however, we accept no liability if the goods are damaged in transit. RorzCustomPC will ensure, as far as is practicable, that every effort is made to deliver the goods and will compensate to the insured value of the goods if lost or damaged. Any returned goods are returned to RorzCustomPC at the risk of the buyer and at their cost.
Compensation is at the discretion of RorzCustomPC. If goods are delivered by tracked and signed for to the address given by the buyer and you are not available to receive the goods, RorzCustomPC will not be responsible for the re-delivery to the said address or return of the goods back to RorzCustomPC, no refund of compensation will be offered.
If you cancel your order before we start the crafting/manufacturing process, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (If earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) If there were no goods supplied, 14 days after the day on which we were informed about your decision to cancel the order.
We will withhold reimbursement until we have received the returned goods.
We will make the reimbursement using the same means of payment as you used for the initial transaction.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct costs of returning the goods.
You are only liable for any diminished financial value of the goods resulting from the handling which will be 5% of the value, other than what is necessary to establish the nature, characteristics and functioning of the goods.
If the goods supplied to you are damaged on delivery, you should notify RorzCustomPC in writing via email within 2 working days.
You must obtain a Returns Note for any goods returned to RorzCustomPC and this note will be available upon request only. If your goods are faulty, cables are not connecting properly which will be evident within a short period of time, then you must notify RorzCustomPC immediately. If the product is not returned for exchange or repair when the fault is noticed by you, RorzCustomPC will have the right to decide whether to offer a replacement, repair or refund. All exchanged goods will be like for like. There will be no deviation on this policy, because many of our products are made to order.